My new role at work requires me to write more emails to our corporate office. In Chapter 10, Anderson creates a list for creating a compelling professional voice. I find this helpful because I do have to mail different departments depending on what I need to send. For example, I need to find out what is expected of me from my readers, what they are expected to read, establish a relationship with them, and write in my own words.  Since I am new to this role, establishing relationships with new people and departments will be crucial to understanding my audience and for whom I am writing my emails.  Like any writing, choosing words that convey your meaning clearly and precisely is essential in emails.  It is vital to describe exactly what you must say to avoid misunderstanding. In Chapter 14, Anderson goes over designing pages and documents for communications.  A lot of what I have to do is already pre-made for me to fill out, but tips such as grouping related items visually can be applied to other aspects, such as presentations for school or possibly resumes.  In Chapter 9, Anderson goes through how to build an effective relationship with readers.  I always try to establish relationships with all that I work with.  Speaking with or writing to anyone I work with, I find it practical and much easier to work with someone I have built a solid relationship with than with someone I have not.  It also makes the workspace a nicer place to work.